We’ll build a beautiful experience for your customers and support team in Zendesk

Based in New York City, we’re a Support Operations consulting company specialized in the implementation of Zendesk products. Our Zendesk Certified Support Administrators have over 10 years of experience working directly with customer support teams from around the world.

Start a project

Support

Explore

Guide

Chat

Talk

Sell

Our Process

Whether you’re new to Zendesk or are an existing Zendesk customer, here’s how we can help.

Discovery

Analyze your business objectives and operations

Audit

Audit your end-user, agent, and admin experiences

Configuration

Implement an optimized configuration

Training

Provide your agent and admins with training

Support

Provide your team with real-time support

Our Services

We’ve packaged our services with your business goals in mind.

Zendesk Support Configuration

You want to improve your support team's efficiency by unlocking the full potential of Zendesk Support.

In-depth support operations analysis

Complete setup of Zendesk Support’s core features

On-demand training for your agents and admins

Discovery and configuration documentation

100% money-back guarantee

$2,999 /one-time (USD)

Zendesk Sell Configuration

You want to streamline your sales process by implementing Zendesk Sell, a CRM for sales teams.

In-depth sales operations analysis

Complete setup of Zendesk Sell’s core features

On-demand training for your agents and admins

Discovery and configuration documentation

100% money-back guarantee

$2,999 /one-time (USD)

Zendesk Guide Development

You want to provide your end-users with a self-serve help center that matches your brand.

Knowledge base that looks and feels like your website

End-user portal for submitting and viewing tickets

On-demand training for your agents and admins

Completed in 14 days or less

100% money-back guarantee

$3,999 /one-time (USD)

Zendesk
Add-ons

You've laid the foundation and want to take your end-user's experience to the next level.

Chat configuration

Talk configuration

Explore configuration

Gather configuration

Answer Bot configuration

Data migration guidance

CRM integration

Marketplace app integration

$999 /each (USD)

Our Customers

We‘ve worked with companies from different industries around the world. Here’s what they have to say about SupportOps.

We brought on Hosam to implement Zendesk for us from the ground up. Hosam set up all aspects of Zendesk for us including Support, Chat, Talk, and Guide. He was incredibly responsive, courteous, and professional throughout the entire configuration and deployment effort. As we continue to improve upon our initial configuration, I look forward to continuing to work with Hosam.

binx

Justin G., Director of Customer Support

Procurify hired Hosam to help us re-vamp our Zendesk navigation. I had several quotes with crazy hours - Hosam's quote was the only one I trusted. His communication throughout the project was excellent and he was accommodating to changes that occurred as we progressed. The work happened very fast and Hosam kept us informed each step of the way. I would not hesitate to recommend Hosam to any company looking for help with their Zendesk instance.

Procurify

Sarah W., Senior Product Marketing Manager

I've worked with Hosam for years and he was the point person for our Zendesk integration. He quickly became an expert in the subjects of utilization and optimization for our new support platform. He continues to help us iterate on the product and best practices to suit our changing business needs. He's quick to absorb a request and design the accompanying solution.

Pilot Fiber

Jessy S., Network Operations & Support Manager

We are a small company and we were looking for someone to help us set up our Zendesk Support Center, but also to teach us how to be effective Zendesk admins in the future. Hosam was an invaluable resource to us--he patiently reviewed all of our needs & questions and then walked us through all of Zendesk's features so we thoroughly understood each aspect. He expertly balanced both being a teacher and quickly executing requests so we could meet our deadlines.

Tomorrow Health

Janan D., Head of Patient Operations

Excellent experience with Hosam! He helped us optimize and restructure our previous Zendesk set up as well as helped with a major rollout to our entire Ops department. He is proactive, professional, and a great teacher. His approach is to work 1:1 with your admins so they have a clear understanding of how the system works but also how to roll out features/solve issues on their own. Highly recommend working with Hosam!

Modus Closing

Lauren D., Project Manager