"Hosam is an expert and tremendous collaborator......hire him."
"Fantastic hire. Expert level knowledge, had us up and running in a few hours. Worth the money to have it handled end to end, with little interaction required from me. Made great suggestions drawing on his experience. Came with videos for both the admin and the agent. Super nice person too!"
"It was an extreme pleasure to work with Hosam. He has a strong understanding of the Zendesk Suite and he was great about letting us know limitations upfront while providing solid workarounds. He was very flexible and understanding as we changed our minds, direction, etc. throughout the process. We threw a lot of changes at him all at once, and he took it all in stride...even when we ended up back where we started!! He brought his own ideas and best practices to the table while giving us options to consider. He took direction very well and was also very responsive throughout the process of our project. Would I use Hosam again, absolutely! Our work together was primarily focused on setting a Help Portal (ZD Guide) but he clearly has a solid understanding of the entire ZD suite and fought to pull off our special requests along the way. Lastly, he was very fast which was also a key factor in this project being a success."
"Hosam went above and beyond when we ran into communication delays from Zendesk's internal team. He advocated for us to get what we needed without compromising our budget. He is well versed in all things Zendesk and will definitely be top of mind if we choose to expand our Zendesk use in the future. He suggested things we did not know were possible to help provide a smooth customer experience for our clients!"
"Hosam exceeded our expectations. He made the entire process very simple for our team. We are excited to move forward with our newly designed Zendesk account, with confidence!"
- Dr. Joe Dispenza
"Excellent experience with Hosam! He helped us optimize and restructure our previous Zendesk set up as well as helped with a major rollout to our entire Ops department. He is proactive, professional, and a great teacher. His approach is to work 1:1 with your admins so they have a clear understanding of how the system works but also how to roll out features/solve issues on their own. Highly recommend working with Hosam! "
"Hosam was great! He took the time to listen to our unique needs and then setup Zendesk for us very quickly. He even took the time to train our team so that we felt super comfortable managing the platform ourselves. He's a true expert and we would recommend to all! We look forward to working with him again should something come up."
- Good Stock
"Hosam is a pro, both technically and professionally. He did an exceptional job of managing the project, even when our project manager left the company, leaving him with minimal direction and oversight. Highly recommended."
- Optimzie Health
"Hosam was a pleasure to work with. Over the past month, Hosam automated all of our top customer support flows in Zendesk and as well as key order management workflows in Shopify+ to unburden our CX team this Holiday season. He completed all project asks with enthusiasm, speed, and accuracy. At the beginning of our project Hosam was upfront with me that he didn't have experience working with a direct to consumer luxury retailer like us but assured me he would learn and master whatever we needed. I really appreciated his honesty and earnestness, and he did indeed master the project."
- Awe Inspired
"Perfectly followed guidelines. Project completed with full satisfaction."
- Get Practice Growth
"I've hired Hosam to customize the Zendesk Knowledge base and help me with some Zendesk configurations. Hosam is the kind of person you want to work with over and over again. He totally gets it and will make your Zendesk configuration and management so easy for you. I'm recommending Hosam without any reservations and if you're really looking for someone to help you with Zendesk, you've reached the right person. As long as I've Zendesk, Hosam will be my consultant for Zendesk!"
"Hosam was knowledgeable, professional, and a pleasure to work with. He helped us reconfigure our Zendesk in a way that will be tremendously impactful to our organization. I'd hire him again in a heartbeat!"
"Amazing at what you do!! Everything we needed in an expert consultant and did a great job explaining things and breaking down how things work. Awesome job and great to work with you!"
- Vytalize Health
"Hosam was easy to work and communicate with. Very professional, delivered everything on time and would be happy to work with him again!"
"We are a small company and we were looking for someone to help us set up our ZenDesk Support Center, but also to teach us how to be effective ZenDesk admins in the future. Hosam was an invaluable resource to us--he patiently reviewed all of our needs & questions, and then walked us through all of ZenDesk's features so we thoroughly understood each aspect. He expertly balanced both being a teacher and quickly executing on requests so we could meet our deadlines. Hosam was also incredibly responsive (often responding within minutes) and generous with his time. He genuinely cares about helping people navigate ZenDesk's complexity and getting the most out of the platform. We are extremely appreciative of Hosam's support and would recommend his services to anyone needing to optimize their ZenDesk workflows or get a basic understanding of ZenDesk."
- Tomorrow Health
"We have been working with Hosam the past couple months to migrate our CRM from Salesforce to Zendesk. Hosam is a true expert of Zendesk and he always goes the extra mile to get things setup perfect. It's been a pleasure working with Hosam and we will definitely be using him again for our future service enhancements."
- Outside Inc.
"Hosam was a pleasure to work with and went above and beyond to complete the project from start to finish with no issues. Professionally done and I would definitely hire him again for future initiatives."
- Virtuo Group Corporation
"Hosam is very knowledgeable and very honest - he helped us decide what we needed and was very helpful in teaching us how to create a customer service platform that suited our needs. Also, he was very efficient in the development process. Clearly not his first rodeo. As we grow, I would look to hire him again!"
- Full Circle
"Hosam was very professional and completed the work in a timely manner. I am very satisfied with the results.
"Hosam was awesome to work with! Got everything done for us super fast, I wouldn't hesitate to recommend!"
"We brought on Hosam to implement Zendesk for us from the ground up. Hosam set up all aspects of Zendesk for us including Support, Chat, Talk, and Guide. He was incredibly responsive, courteous, and professional throughout the entire configuration and deployment effort. As we continue to improve upon our initial configuration, I look forward to continuing to work with Hosam. "
- binx Health
"I've worked with Hosam for years and he was the point person for our ZenDesk integration. He quickly became an expert in the subjects of utilization and optimization for our new support platform. He continues to help us iterate on the product and best practices to suit our changing business needs. He's quick to absorb a request and design the accompanying solution. "
"Helped us get on track fast! Just what we needed. Highly recommended."
- Digital Media Vending
"Procurify hired Hosam to help us re-vamp our Zendesk navigation. I had several quotes with crazy hours, Hosam's quote was the only one I trusted. His communication throughout the project was excellent, and he was accommodating to changes that occurred as we progressed. The work happened very fast, and Hosam kept us informed each step of the way. I would not hesitate to recommend Hosam to any company looking for help with their Zendesk instance. Very happy :) "
"I needed Hosam to check my work for a quick Zendesk build that we stood up since it was my first time in Zendesk. He had all the answers and additional information that helped us plan for the future."
"You know when you meet someone that you'd invite for a drink or for diner just so you could get to know the person behind this amazing work ethic, care and talent? That's it. Hosam is exactly that. Someone you want to build a long term professional relationship since it is such a pleasure to collaborate! Thank you again Hosam. We will work again very soon!"
- Impact With Influence